The Wizard3
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Registered: 06-2006
Location: Castle Belgalor
Posts: 2201
Karma: 2 (+3/-1)
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Re: The dreaded blue screen
Hi Mr Sluggo, sounds like the Blue Screen of Death has fallen into your lap s
Don't worry, help is on the way
Seems to me it is a driver porblem that is causing the BSoD to appear. To resolve the error and prevent the error from recurring, update or remove the offending driver. This error can occur because of a device driver, but it can also occur because of a file system filter driver (for example, a driver that is installed by an antivirus, remote control, or backup program).
What you need to do now is try and isolate the offending driver that is causing this. Check to make sure that your computer and all installed devices are on the Hardware Compatibility List (HCL). You can view the HCL at the following Microsoft Web site - CLICK HERE
Check for drivers that are not designed for use with Windows. You can use the sigverif tool which is built into your windows.
Check for driver updates that may be available for your hardware which I think you've done already
Update any software that uses filter drivers (for example, antivirus, remote control, and backup software).
Remove any non-critical devices and software to help isolate the device or software that is causing the error.
Install Windows in a new folder. Add drivers one by one, and restart the computer after each addition, to try to locate the driver that is causing the error.
How to use the sigverif tool
1. Click Start, click Run, type sigverif, and then click OK.
2. Click Advanced.
3. Click Look for other files that are not digitally signed
4. In the Look in this folder box, type x:\Windows\system32\drivers, where x is the letter of the drive where Windows XP is installed.
5. On the Logging tab, make sure the Save the file signature verification results to a log file check box is selected, and then click OK.
6. Click Start.
Note though, The log file is named Sigverif.txt, and it is saved in the Windows folder. Third-party drivers that are unsigned are displayed as "Not signed." Use the drivers in this list as your troubleshooting starting point.
Disable Unsigned Device Drivers
A common problem is power management features, and Microsoft requires power management support to certify drivers. Many third-party unsigned drivers lack this support, resulting in power management problems (such as problems going into or coming out of hibernation and standby).
After you find unsigned drivers, you can disable them by using any of the following methods:
a) Disable the device in Device Manager (you may have to click Show hidden devices on the View menu, and then disable the device under the Non-Plug and Play Drivers branch).
b) Uninstall the software that installed the third-party driver by using the Add/Remove Programs tool in Control Panel.
c) Rename the driver in the Winnt\System32\Drivers folder.
If you have multiple unsigned drivers, disable them one at a time. If disabling a driver resolves the problem, contact the manufacturer of the third-party system driver for a updated version that is designed to run with Windows XP.
Phew....that should hopefully solve the problem. In case Runboard has a backup in place I'd recommend you print this out and keep in a safe place
Wiz
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4/4/08, 18:04
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The Wizard3
Owner / Designer
Registered: 06-2006
Location: Castle Belgalor
Posts: 2201
Karma: 2 (+3/-1)
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reply | quote
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Re: The dreaded blue screen
your welcome, nice to see it worked out for you, good job
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5/4/08, 8:12
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The Wizard3
Owner / Designer
Registered: 06-2006
Location: Castle Belgalor
Posts: 2201
Karma: 2 (+3/-1)
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reply | quote
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Re: The dreaded blue screen
sometimes this way is the best way to solve a big problem like this, that's why I always say make backups of any documents, files etc each month onto a DVD-RW.
Thanks for the info though mr Sluggo, hope you don't encounter any more nasties
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22/4/08, 17:22
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